1. What you buy
FundedPilot sells simulated trading evaluations. The evaluation fee is a one-time payment for a digital service on a demo account with a term of 30 days from activation. There is no subscription and no recurring charge. The fee is not a deposit and is not traded.
2. Delivery
After your payment is confirmed, your evaluation account is set up and your trading login is sent to the email address of your FundedPilot account, usually within 24 hours. If you have not received it within that time, contact us at support@thefundedpilot.com.
3. Cancellation before your first trade
If you are a consumer in the EU, you have a 14-day right of withdrawal. Because the evaluation is a digital service that starts at your request, you agree at checkout that we begin immediately. Until you place your first trade, you can cancel by emailing support@thefundedpilot.com, and we refund the fee in full.
4. When fees are not refunded
- After you have placed your first trade, because the service has then been performed.
- When an evaluation ends, whether you pass, fail or the term expires.
- When an account is closed for a breach of the Terms or Trading Rules.
5. Activation fee
After you pass an evaluation, the performance account is activated with a one-time activation fee of $169, payable within 7 days. The same rules apply: it can be refunded until you place your first trade on the performance account, and not afterwards.
6. Payment errors
If you were charged twice or charged an incorrect amount, contact us and we refund the difference.
7. How to request a refund
Email support@thefundedpilot.com from the address of your FundedPilot account and include your order number. We reply within 2 business days. Approved refunds are sent to the original payment method; how long they take to arrive depends on your payment provider.
8. Chargebacks
Please contact us before you open a chargeback. A chargeback for a correctly charged fee leads to the closure of all your accounts as described in our Terms.